PAYMENT, REFUND, MAKEUP & PRIVACY POLICIES

    PAYMENT POLICY

    • Full payment is due prior to the start of any program/session.
    • All summer session payments must be made 3 weeks prior to the start of the summer session or at the time of registration.
    • For single sessions (1-on-1s, Walk-Ons, etc.) a goalie will not be permitted to skate if FULL PAYMENT is not made in advance of a session.
    • For multi-session programming:
      • A goalie will be issued a warning that a balance is due but allowed to skate in Week 1.
      • A goalie will not be permitted to skate after Week 1 if full payment is not received prior to Week 2.
      • If full payment is not made by the start of Week 2 any payments/deposits made will be forfeited and the registration will be canceled.  If the goalie wishes to skate after having a session canceled, they must re-register and pay in full prior to skating.  However, there is no guarantee a spot will be available.
    • Any goalies with past due balances greater than 60 days will have their registration privileges suspended.
    • All payments must be in the form of a Credit Card or via ACH Bank Withdrawal
    • All customers must store a credit card or provide ACH information (Account Name, Bank, Routing Number and Account Number along with a voided check or deposit slip) at the time of registration.
    • It is the responsibility of the customer to keep their credit card and ACH information current and accurate.
    • The customer acknowledges:
      • By providing Credit Card information and/or ACH information to Stop It Goaltending, LLC (“SIG”) that SIG is authorized to charge the credit card or automatically withdraw via ACH any outstanding balance due under a payment plan or any outstanding current or past due balance.
      • Failure to keep the credit card or ACH information current does not absolve the customer from responsibility for payment.
      • Failure to pay any balance in full may result in removal from any programming and forfeiture of any payments made.
    • All payments are subject to:
      • A Customer Convenience/Transaction Fee (2.4%), and
      • An Administrative Fee (0.9%).
      • For those who pay via ACH Bank Withdrawal the Customer Convenience/Transaction fee is waived
    • NOTE: Stop It Goaltending does NOT accept CASH or CHECK payments.

    GROUP LESSONS

    • Any cancellation at least one week prior to the 1st Monday of a Session will result in forfeiture of the deposit; however, any additional payment made will be refunded.
    • Any cancellation less than one week prior to the 1st Monday of a Session or after the start of a session is not eligible for an account credit or refund. 
    • Account credits will be issued in the case of illness or injury regardless of timing; however, a doctor note is required, and notice must be provided prior to the end of the training session.
    • Make ups may be permitted the same week of any missed lessons at another available day and time at the discretion of the training center Director.  Make Ups may NOT take place another week of the same Session or any week of a future session.  Training Center Directors reserve the right to adjust this policy on a case-by-case basis.

    1-ON-1 LESSONS

    • Payments for 1-on-1 Lessons are Non-Refundable.
    • Any cancellation more than 24 hours in advance is eligible for an account credit at the discretion of the training center Director. 
    • Any cancellation within 24 hours of the lesson is not eligible for an account credit.
    • Make ups for 1-on-1 lessons may be provided at the discretion of the training center Director but are not guaranteed.
    • Account credits will be issued in the case of illness or injury regardless of timing; however, a doctor note is required, and notice must be provided prior to the end of the training session.

    SUMMER TRAINING

    • Any cancellation made more than 90 days prior to the start of a session is eligible for a full refund.
    • Any cancellation made between 30 and 90 days prior to the start of a session will result in a forfeiture of the deposit; however any additional payment made will be refunded.
    • Any cancellation made more than 2 weeks but less than 30 days prior to the start of a session will result in an account credit for any payments made, but no refund will be issued.
    • Any cancellation made less than 2 weeks prior to the start of a session or after the start of a session will result in forfeiture of all payments made with no refund or account credit given.
    • Account credits will be issued in the case of illness or injury regardless of timing; however, a doctor note is required and notice must be provided prior to the end of the training session.
    • There are no make ups or pro-rated sessions for Summer Programming, exceptions may be made by the training center Director.

    PRIVACY POLICY

    • At Stop It Goaltending™, we respect and protect the privacy of our customers and those who use our websites.
    • The following Privacy Statement provides details about how your personal information is collected and used. This privacy statement applies to the network of Stop It Goaltending™ websites, products, and services.
    • Information Collection and Use

      • Stop It Goaltending™ is the sole owner of information collected on this site. 
      • We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. 
      • Stop It Goaltending™ collects information from our users at several different points on our website. 
      • Our websites offer several opportunities for visitors to register for promotional and informational emails. 
      • These registration forms are often linked to Stop It Goaltending™ mailing lists and require users to give contact information (such as name and email address). 
      • We use this contact information to send users information about our company and its products and services if requested or necessary. 
      • Users may opt-out of receiving future mailings at any time (see the choice/opt-out section below).
    • Sharing and Usage 

      • We will never share, or sell your personal information with third parties for their promotional use. 
      • Occasionally, we partner with third parties so that they can assist us in servicing you (for example, providing customer service). 
      • However, our contracts prohibit them from using any of your personal information for their own purposes, and they are required to maintain the confidentiality of the information we provide to them. 
      • We may disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under the law. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as court order, subpoena, search warrant, or law enforcement request.
    • Links 

      • Some of our sites provide links to third-party websites, such as our subsidiaries, business partners and online advertisers. 
      • While on these sites, Stop It Goaltending™ and its partners may collect information about you. 
      • Because Stop It Goaltending™ does not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personally identifiable information. 
    • Choice/Opt-out 

      • Stop It Goaltending™ provides users the opportunity to opt-in, opt-out, or change preferences via a link in the footer of our commercial electronic messages. 
      • These options are made available when you sign-up for our email lists and in email messages delivered from Stop It Goaltending and its subsidiaries. 
      • Stop It Goaltending™ and its subsidiaries abide by the CAN-SPAM Act, and maintain the integrity of its regulations, including, but not limited to, displaying our mailing address, a one-click unsubscribe mechanism, and deploying commercial electronic messages based on explicit and implied consent, which whom we have an existing business relationship with.
    • Use of Web Technologies 

      • We use a variety of technologies on our sites. 
      • Among these are cookies; a piece of information that our websites provide to your browser when you visit our sites. 
      • Cookies allow us to verify the login status of customers using products or services linked directly with our website, track point of entry to point of registration for those users participating in our affiliate signup programs and to track and measure the success of a particular marketing campaign. 
      • Cookies also allow us to track overall site usage and determine areas users prefer, enabling us to make your visit to our websites easier by recognizing you when you return and helping to provide you with a customized experience. 
      • Usage of a cookie is in no way linked to any personally identifiable information while on our site. If you choose to disable cookies, you may still use our site; however, you may have limited access to some areas within our websites. 
      • We may access and set cookies using web beacons, also known as single-pixel GIFs which are invisible graphical images. 
      • These web beacons provide us useful information regarding our site such as which pages users’ access. 
      • When we send you emails, we may include a single-pixel GIF to allow us to determine the number of people who open our emails. 
      • When you click on a link in an email, we record this individual response to allow us to customize our offerings to you. 
      • We also keep track of activity on our website via log files stored on our web servers. 
      • We collect information such as IP address, browser type, and version, and pages you view. 
      • We also keep track of how you got to our site and any links you click on to leave our site. 
      • Once you leave our site, we do not track you. 
      • We use your website activity to assist us in offering you a personalized Web experience, assist you with technical support, diagnose problems with our server, and administer our websites, and to tailor our product and service offerings to you.
    • Security 

      • While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit. 
      • We take every precaution to protect the confidentiality and security of your personal information by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse, or unauthorized alteration. 
      • When we ask for sensitive information, such as credit card numbers, we protect it through the use of encryption during transmission, such as the Secure Socket Layer (SSL) protocol. 
      • Stop It Goaltending™ takes care to reinforce the importance of our website visitors’ security and privacy among our employees. 
      • Our employees are trained and required to safeguard your information and, using physical, electronic, and procedural safeguards, we restrict access to personal information to those employees and agents for business purposes only. 
      • Additionally, we use internal and external resources to review the adequacy of our security procedures. 
    • Notification of Changes 

      • If we decide to change our privacy policy, we will post those changes on www.stopitgoaltending.com so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.