FAQ & POLICIES.

• Full payment is due prior to the start of any program or session.
• Summer session payments must be made 3 weeks prior to the start of the summer session, or at the time of registration.
• For single sessions (1-on-1s, walk-ons, etc.), a goalie will not be permitted to skate if full payment is not made in advance.
• For multi-session programming, a goalie with a balance due will be issued a warning but may skate in Week 1. If full payment is not received prior to Week 2, the goalie will not be permitted to skate, any payments or deposits made will be forfeited, and the registration will be canceled. Re-registration requires payment in full, and a spot is not guaranteed.
• Goalies with past due balances greater than 60 days will have their registration privileges suspended.
• Payment is by credit card or ACH bank withdrawal only — we do not accept cash or checks. A credit card or ACH information must be stored at the time of registration, and it is the customer's responsibility to keep it current. By providing payment information you authorize Stop It Goaltending, LLC to charge any outstanding balance due under a payment plan or any current or past due balance.
• All payments are subject to a Customer Convenience/Transaction Fee (2.9%) and an Administrative Fee (0.9%). The convenience fee is waived for ACH bank withdrawal.

• Cancellation at least one week prior to the 1st Monday of a session: the deposit is forfeited, but any additional payment made will be refunded.
• Cancellation less than one week prior to the 1st Monday of a session, or after the start of a session, is not eligible for an account credit or refund.
• In the case of illness or injury, account credits will be issued regardless of timing — a doctor's note is required, and notice must be provided prior to the end of the training session.
• Prorating of group lessons is not permitted.
• Walk-ons on a per-session basis are permitted following Week 1 of any session. The per-session walk-on rate is higher than the full-program package rate.

• Payments for 1-on-1 lessons are non-refundable.
• Cancellation more than 24 hours in advance is eligible for an account credit at the discretion of the training center Director.
• Cancellation within 24 hours of the lesson is not eligible for an account credit.
• In the case of illness or injury, account credits will be issued regardless of timing — a doctor's note is required, and notice must be provided prior to the end of the training session.

• More than 90 days prior to the start of a session: eligible for a full refund.
• Between 30 and 90 days prior: the deposit is forfeited, but any additional payment made will be refunded.
• More than 2 weeks but less than 30 days prior: an account credit for any payments made, but no refund.
• Less than 2 weeks prior, or after the start of a session: all payments are forfeited with no refund or account credit.
• In the case of illness or injury, account credits will be issued regardless of timing — a doctor's note is required, and notice must be provided prior to the end of the training session.
• Prorating of summer training is not permitted. Walk-ons are permitted following Week 1 of any session at the higher per-session rate.

• Both apps are subscription-based. A purchase covers the term/billing cycle of the subscription (usually 1 month or 1 year, or any other term defined for promotional reasons at checkout).
• Subscriptions automatically renew at the price and term indicated during purchase.
• Cancellations may be made at any time and take effect at the end of the current term. Access and all purchased features continue through the end of the paid term.
• There are no refunds, full or prorated, once a renewal term begins and the renewal charge is completed.

• Group lessons: make-ups may be permitted the same week of a missed lesson at another available day and time, at the discretion of the training center Director. We always do our best, but can't guarantee a spot during busy seasons. Make-ups are only honored with at least 24 hours' notice, must be completed within the same 8-week session (credits do not carry to future sessions), and should be requested by emailing your Director on the Sunday of the week you'd like to make up.
• 1-on-1 lessons: make-ups may be provided at the discretion of the training center Director but are not guaranteed. 24-hour notice is required.
• Summer training: there are no make-ups for summer programming; exceptions may be made by the Development Center Director. 24-hour notice is required.

• We make every effort to stay open even in difficult New England weather, but for the safety of our customers and staff we are sometimes forced to close.
• Closures are posted on our website and on social media — follow us on X, Instagram and Facebook for the timeliest notices.
• We will schedule a make-up for any session missed due to an unplanned closure. If a make-up isn't possible, we will provide an account credit, a partial refund, or work with you to resolve the situation.

• Stop It Goaltending™ is the sole owner of information collected on this site. We will not sell, share, or rent your information to others in ways different from what is disclosed here, and we will never share or sell your personal information to third parties for their promotional use.
• We collect contact information (such as name and email address) when you register for promotional and informational emails, and use it to send you information about our company, products and services. You may opt out of future mailings at any time via the link in the footer of our emails. We abide by the CAN-SPAM Act.
• We occasionally partner with third parties who assist us in servicing you (for example, customer service). Our contracts prohibit them from using your personal information for their own purposes and require them to maintain its confidentiality.
• We may disclose personal information in limited circumstances where we believe in good faith that disclosure is required under the law, such as a court order, subpoena, or law enforcement request.
• Our sites link to third-party websites (such as business partners and advertisers). We do not control their information policies or practices — please review their privacy policies to learn how they collect and use information.
• We use cookies and similar technologies to verify login status, measure marketing campaigns, and understand overall site usage. Cookie usage is not linked to personally identifiable information. If you disable cookies you may still use the site, though some areas may be limited. We also keep standard server log files (IP address, browser type, pages viewed); once you leave our site, we do not track you.
• We protect sensitive information such as credit card numbers with encryption during transmission (SSL) and restrict access to personal information to employees and agents who need it for business purposes. While we take every precaution, we cannot guarantee the security of information you transmit.
• If we change this privacy policy, we will post those changes on this page so you are always aware of what we collect and how it is used.

Stop It Goaltending · 11 Cabot Rd. Woburn, MA 01801 · (833) USTOPIT (833-878-6748) · customerservice@stopitgoaltending.com

Questions about a specific situation? Get in touch and we'll sort it out.